Awards and Accreditation

Preferred Care = Satisfied Members

Preferred Care ranks high in customer satisfaction and quality because we continually strive to serve our members in the best way possible. That means making health care as simple and easy as possible, and helping you and your family lead a healthier life.

Recognition at a national and state level

• Top 10 in U.S. in customer satisfaction (NCQA)
• Lowest complaint ratio in New York State (NYS Consumer Guide to Health Insurers)
• #1 in customer satisfaction in the Greater Rochester, NY area (2004 NYS HMO Report Card)
• 92% Preferred Care Commercial member satisfaction
• "Excellent" Preferred Care Commercial plans (NCQA)
• 97% Preferred Care Gold member satisfaction
• "Excellent" Preferred Care Gold plans (NCQA)
• "Exemplary Customer Service" award winner (2003 Centers for Medicare & Medicaid Services [CMS])

Recognition for helping you Live Well

• Preferred Care's You're in Charge!sm program received the Rochester Business Journal's 2003 Corporate Achievement in Health Care Award.
• Preferred Care's Web site was named Best health care Web site in 2003 by the Rochester Business Journal.

Revised: April 2005