Personalize Your Preferred Care easyLink Account

The safety and security of your personal health information
in easyLink is always our top concern. That’s why the Preferred Care online security team is always making improvements to the protections we have in place to make sure that all of our members’ information is secure.

All easyLink users are being requested to complete an account personalization process, that includes new security-related updates.

You will know that the account personalization option
is available to you when you log in to easyLink on the Preferred Care Web site and see a “Personalize Account ” link on your easyLink menu bar. Since this
link will only appear for a limited time (30 days), if you
do not use easyLink often, you may be asked to personalize your account the next time you log in
before you can start using easyLink.

As you complete the account personalization process, we will ask you to choose [2] security questions and type in the answer to each one. Once your security questions and answers are set, we will ask you to answer your security questions anytime you change personal easyLink account information online, like a Username or Password reminder.

The account personalization process also includes a chance to change your easyLink Username. When you registered for easyLink, Preferred Care assigned a Username to you. On the account personalization screen, you will have a chance to pick your own Username. You also can change your password and the e-mail address on file with Preferred Care.

Once you have completed your account personalization, you can update your account profile anytime (except for your easyLink Username, which you can change only once, during the account personalization process ).

Watch for more information about easyLink account personalization posted here as it becomes available.

Online Security FAQs (Frequently Asked Questions)

What Security measures are taken with information on Preferred Care easyLink, and how do I know my information is secure?

Preferred Care uses Secure Socket Layer (SSL) technology to encrypt information such as your User Name and Password, as well as other personal health information in easyLink. The information that easyLink presents to you on your computer is scrambled en route and decoded once it reaches your browser. You can look for the letters https:// at the beginning of a Web site URL in your Web browser. The "s" means that the Web connection is secure.

You also can verify your session is secure by looking for a small padlock symbol which is usually located in the lower corner of your Web browser. Current versions of leading Web browsers indicate when a Web page is encrypted for transmission through this symbol.

What should I do when I am done viewing my health information in easyLink?

When you have finished viewing your health plan information in Preferred Care easyLink, you should click the "Log Out" button in the gray menu bar and/or close your Web browser session. This ensures that access to your easyLink account is prevented until you log in again.

What happens if I don't Log Out?

You could potentially allow others who might use the same computer to access your account information saved in the memory of the browser until you log out or close the browser session.

What can I do to protect my accounts?

Preferred Care has implemented security measures to protect the privacy of your information, but you play an important role in keeping your information safe. You should memorize your User Name and Password and never write them down. It also is a good idea to change your password often and remember to log out when you are done accessing your account information.

 
Posted: March 12, 2007