Your satisfaction means everything to us.

Well trained and knowledgeable, Member Services representatives are standing by to answer all your health care questions. And if you ever have a problem or issues with the quality of care you have received, Member Services can help you resolve it. Our Member Services team works hard every day to make sure you're satisfied with our services, and to make everything as simple and easy as possible for you.

For more information, contact Member Services
from 7am to 8pm (ET), Monday through Friday at:

• If you call after hours, please leave a message and a Member Services representative will respond to you within one business day of your call.

• If you speak a language other than English, we have Member Services representatives who are fluent in a variety of languages, including Spanish.
  Si usted dice una lengua otra que el inglés, tenemos a representantes de Servicios de Miembro que son fluidos en una variedad de lenguas, incluso español.

• If you would like to send a payment, please use the following address:
  PREMIUM PAYMENTS
  PREFERRED CARE
  PO BOX 5127
  BUFFALO , NY 14240-5127